connecting rural Ireland
How does the 14-day money back guarantee work?
Our customers all across Ireland have unique connectivity challenges, and we will do our best to get the best connection possible. But if you can't get the wifi you were hoping for, we offer a 14-day hassle free money back guarantee.
This way, you can feel confident to try Rural Wifi without committing to a plan that may not work for you. If you want to cancel your Rural Wifi package for any reason in the first 14 days, just contact our customer support team on 044 9 312 312.
What hours can I contact customer support?
Do I need a landline to get Rural Wifi?
You don’t need a landline to avail of our Rural Wifi broadband in your home or business. Our router connects wirelessly to the nearest mobile mast through our spectrum network. In case the signal isn't strong enough, due to thick walls or design of your house, we provide a high gain external booster antenna that increases the stability and quality of your internet connectivity.
How does the Rural Wifi antenna work?
Living in the rural ares often comes with challenges and getting decent broadband is one of them. The Rural Wifi high gain external booster antennas were originally developed to work with buses and trains traveling through remote rural areas. We designed a solution that could boost signal in any area, which we have now adapted for residential and business broadband across the country.
The Rural Wifi antenna is installed to face the nearest mast and get the best possible quality of internet connection.
How do I deal with signal black spots?
The coverage inside your home is different from the signal strength coming to your router and it is possible you may have signal black spots. This may be due to the size of your house or structure of the walls. To resolve this issue we offer a range of WiFi extenders and powerline adapters as well as mesh access points extending your network (and coverage) without expensive cable runs.
If you are finding black spots in your home or business call our customer care team to see if we can help improve your signal.